Refunds & Exchanges

Your complete satisfaction is our primary concern.

At Office Depot, we want to be sure that every purchase is the right one for you. If you are dissatisfied with your purchase for any reason, you may return most items in their original packaging within 30 days of purchase for a replacement or full refund.

To place a return online, click on the Order Number under Order Tracking. Click on the Submit Return button on the Order Detail page to open the Return Form. For further assistance in processing your return online, please contact the BSD Technical Support Desk at 800-269-6888.

*Please Note: Only one return per order may be processed online. If an additional return is required please contact Customer Service at 888-263-3423.


-Furniture, Computers, and Business Machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.

-Notebooks, PCs, and open software (with accessories in original packaging) can be exchanged for the same item within 14 days of purchase.

Special Order Products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.

-Technology products sold by Tech Depot are subject to Tech Depot return policies and a Return Authorization must be requested in advance. Please call 1-800-721-8344 or consult the policy at Tech Depot General Policies. Merchandise may NOT be returned to an Office Depot Retail Store or picked up by our Delivery Driver Network.